1. Shipping Policy
We currently provide exclusive shipping services within the United Kingdom. Our goal is to ensure your premium thermal gear reaches you in peak condition, ready for the elements.
- Processing Time: Orders are typically processed within 1-2 business days.
- Delivery Timeframes: Standard delivery usually arrives within 3-5 business days.
- Fees: Flat rate shipping of £4.95, or complimentary for orders over £150.
Please note that failed deliveries due to incorrect addresses may incur additional redelivery fees. Late or damaged parcels should be reported directly to our concierge team within 48 hours of receipt.
2. Order Tracking
Once your order is dispatched, you will receive a confirmation email containing a unique tracking link. You can follow your parcel's journey in real-time. If your tracking information does not update within 48 hours, please contact our support team for a detailed status report.
3. Returns & Exchanges
We offer a 30-day return window from the date of delivery. To maintain the integrity of our products, items must be returned in their original condition, unworn, with all tags and original packaging intact.
- Non-returnable Items: Clearance items and personalized accessories.
- Exchanges: Subject to stock availability. Contact us to reserve your size.
- Refunds: Once inspected, refunds are processed within 7-10 business days.
4. Eligibility Criteria
Every return undergoes a rigorous inspection. Proof of purchase is required for all requests. Items showing signs of wear, misuse, or missing documentation will be deemed ineligible and returned to the customer at their expense.
5. Warranty & Claims
FrostPeak products are built to last. We provide a 12-month limited warranty cover on all gear starting from the delivery date.
- What is Covered: Manufacturing defects, faulty heating elements, broken zips, and unraveled seams.
- What is Not Covered: Normal wear and tear, accidental damage, unauthorized repairs, or misuse.
To submit a claim, please email our technical support team with your order number, a brief description of the fault, and clear photographic evidence.
6. Cookie Usage & Choices
We use cookies to enhance your shopping experience and ensure our website operates seamlessly. Cookies are small data files stored on your device that help us recognize you on future visits.
- Essential: Necessary for core site functionality like the shopping cart.
- Performance: Aggregated data to improve site speed and browsing flow.
- Marketing: Relevant offers based on your winter interests.
You can manage your preferences through your browser settings. Please note that disabling essential cookies may impact your ability to place orders.
Warranty Claims
We stand behind the craftsmanship of every FrostPeak product. If you believe your item is faulty, please follow our streamlined claim process below for a professional assessment.
01. Gather Documentation
Prepare your original proof of purchase (order number or digital receipt) and clear, high-resolution photographs showing the specific manufacturing defect or fault.
02. Detailed Description
Provide a concise explanation of the issue, including when the fault first occurred and any specific conditions under which the product fails to perform as intended.
03. Assessment & Resolution
Our technical team will review your submission within 3–5 working days. If approved, we will coordinate a replacement or repair at no additional cost to you.